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FAQ

Welcome to our FAQ page, where we answer all your questions about Dr. Levitas skincare products, ingredients, and the science behind our transformative acne treatments. Discover how our products work, what sets them apart, and how they can help you achieve clear, healthy skin with lasting results.
What makes our skincare products unique?

Our skincare products stand out because of our commitment to combining artistry with science. Developed by Dr. Levitas, each formula is crafted with precision and intention, inspired by the concept that "You Are the Art." We carefully select every ingredient for maximum effectiveness, focusing on nourishing, high-quality components without unnecessary fillers. Our formulas are designed not just to treat, but to elevate your skin, blending innovation with aesthetic beauty for results that are as transformative as they are gentle. Plus, being a small, agile brand allows us to quickly implement innovative, creative solutions tailored to your unique skincare needs.

How much does shipping cost?

Shipping costs vary based on location and order size. Free shipping is offered on orders over 100€.

Do you offer international shipping?

Yes, we offer worldwide shipping, allowing you to enjoy our products no matter where you’re located. Shipping fees and delivery times may vary depending on your location.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package's journey from our facility to your doorstep.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options. Simply choose your preferred method at checkout for a smooth and secure transaction.

Are your products safe for sensitive skin?

Yes, our formulas are crafted with high-quality, gentle ingredients, but we recommend doing a patch test first. If you have specific concerns, consult your dermatologist before use.

How do I return an item?

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our customer service team at [your email address] with your order details and reason for the return.

Follow Return Instructions: Our team will provide you with the necessary instructions for returning the product, including the return address.

Shipping Costs: Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a damaged or incorrect item.