Refund policy
Returns Policy
Your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, our return policy allows you to return the product under the following conditions:
- 14-Day Return Window: You have 14 days from the date of delivery to return any product that is unused and in its original condition.
- Product Condition: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at [your email address] with your order details and reason for the return.
- Follow Return Instructions: Our team will provide you with the necessary instructions for returning the product, including the return address.
- Shipping Costs: Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a damaged or incorrect item.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will process the refund to your original method of payment. The refund may take a few business days to reflect in your account, depending on your payment provider's policies.
- Non-Refundable Items: Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
Contact Us
If you have any questions about our Return and Refund Policy, please do not hesitate to contact our customer service team at:
- Email: [email protected]
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Mailing Address: Levitas Labs Ltd., Stratagou Papagou 11, 3091 Limassol, Cyprus
We are here to assist you with any concerns or inquiries regarding your order.